Blackjack Tutor support

No, and here is the honest reason: the app stores your saves, stats and settings only on your device and never makes a network call. There is no account and no server copy, so there is nothing for us to restore from. Deleting or reinstalling the app clears them permanently.

Difficulty is chosen when you start a new game. There are four tiers: Training shows auto-advice and the card count, Student keeps advice available on demand, Independent removes the advice but leaves the count visible so you can practise tracking it, and Expert removes both.

Start a fresh game to move up a tier — existing saves keep the tier they were created with.

No — that is blackjack behaving correctly, and it is the single most common question we get. Perfect basic strategy still wins fewer than half of all hands; it reduces the house edge rather than removing it. That is exactly why the stats screen leads with strategy accuracy instead of win rate: accuracy measures the part you control.

Basic strategy gives the play with the best expected outcome over many hands, not a guarantee for any single one. Standing on 16 against a dealer 10 is correct and will still lose most of the time — it just loses less often than hitting does. The app is grading the decision, not the result.

Six decks, dealer stands on soft 17, double after split allowed, late surrender allowed, and blackjack pays 3:2. The in-app rules placard explains what each one costs or saves you, including why a table paying 6:5 instead of 3:2 is one to walk away from.

Yes. The running count and true count are for the shoe in play and reset at each shuffle, which is how Hi-Lo works at a real table.

Neither. One purchase covers the whole app — no chip packs, no hint bundles, no subscription, no advertising.

Apple rates any app that depicts simulated gambling 18+, whether or not real money is involved. Blackjack Tutor simulates a casino table, so it carries that rating.

Refunds go through Apple, not us — we never see your payment details. Use reportaproblem.apple.com with the Apple Account that bought the app. If something was broken, please tell us as well so it gets fixed.